Dissatisfied with your purchase? No problem! If for any reason you are unhappy with a purchase we'll provide a fast refund or exchange. All returns for exchange or refund must be returned within 30 days from receipt date, be in new unused condition and include original product packaging.
1. Contact us at 209-747-5544 within 30 days from the date your package arrives for your Return Merchandise Authorization (RMA)
Credit card refunds are credited back to the card used for the original purchase. It can take 1–2 business days to process a return after it arrives at our distribution center. You'll receive an email confirmation when your return is received.
1. Big Basin Productions Co LLC is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier. We cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.
2. Before sending any item(s), you must go through the online return process or call to get prior authorization, regardless of reason, to request a Return Merchandise Authorization (RMA).
3. Big Basin Productions Co LLC cannot accept returned merchandise without an RMA. The RMA number should be written on the shipping label or visible on the shipping box.
4. Please note that third-party shippers, such as UPS Store, FedEx Kinko's, Mailbox Etc., and similar companies, may add charges to normal ground shipping costs. Big Basin Productions Co LLC does not reimburse these charges. Do not return any items COD; our returns department cannot accept COD returns.
5. Discontinued items are not returnable. Videos and DVD's must be unopened and in original packaging.
6. All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.